Contact

One address, read by the people who run the rig: desk@costcheckfxen.com. There is no form, no ticket queue and no chat widget — this is a measurement desk, and the mail goes to the people who can actually check a number.

Last reviewed 11 October 2026

What to write about, and what helps

Mail about a figure is the most useful mail we get, and it is treated as work rather than as feedback. If you think a number here is wrong, say which page, which broker and which axis, and what you believe the right value is. If you have a screenshot, a statement line or a trade confirmation, attach it — an account statement showing a different commission settles the question in one step, where an assertion starts an argument.

We will re-run the query behind the figure, look at the raw rows, and reply with what we find even when the answer is that we were right. Where we were wrong, the figure is corrected, the row is quarantined rather than deleted, and the change appears in the editorial record — we do not patch a number quietly and hope nobody kept a copy of the old one.

What to include

A disputed numberThe page, the broker, the axis, the value you expected, and any document you have. Statements and trade confirmations beat descriptions.

A data requestWhich brokers, which window, and what you intend to do with the rows. The data page says what we hand over.

A broker's right of replyWho you are at the broker and what you say is wrong. A reply from a broker is published next to the figure it concerns, unedited except for length.

Press or researchWhat you are writing and your deadline. We would rather be quoted accurately with the window attached than quoted fast.

PrivacyAnything about data we hold on you — see privacy. The same address, and we answer these first.

What we will not do by mail

We do not give advice on which broker to use, we do not comment on your open positions, and we do not help with an account problem at a broker — we are not that broker's support desk and we have no standing with them. For anything to do with your own money at a broker, the broker's own support and, failing that, its regulator are the channels that can act.

We also do not accept payment for coverage, placement, removal, or a kinder figure, and a request of that kind is published rather than answered. The one commercial relationship this site has is stated on every page and set out in full in the disclosure.

Response times are honest rather than impressive: corrections and privacy mail are answered first, everything else when the rig is not on fire. We are a small desk, and we would rather reply slowly with the raw rows in hand than quickly from memory.

Mail is read by the desk. Nothing you send is advice from us or to us, you can lose money trading leveraged products, and we are not a regulated entity.